Enter your tracking number below, or check the shipping confirmation email we sent when your parcel left our facility.
Where is my tracking number?
It is emailed to you the moment your parcel leaves our facility, which is usually 1–2 business days after you order. Check your spam or promotions folder if you cannot find it.
My tracking has not updated
The first carrier scan can take up to 48 hours to appear, and parcels sometimes sit without a scan for a day or two while in transit between facilities. If there has been no movement for more than 7 business days, email support@keuce.com with your order number and we will open a carrier investigation for you.
It says delivered but I do not have it
Carriers occasionally scan a parcel as delivered a day early, or leave it with a neighbour or building office. Check those first, then contact us within 7 days of the delivery scan so we can file a claim and get a replacement out to you.
Delivery estimates
See Shipping & Delivery for full processing and transit times.