Keuce ships within the United States only. We deliver to all 50 states, Washington D.C., and APO/FPO/DPO addresses. We do not ship internationally at this time.
Processing time
Orders are processed Monday through Friday, excluding U.S. federal holidays. Once your order is placed, our team prepares and quality-checks it within 1–2 business days. Orders placed after 2:00 pm EST begin processing the following business day.
Delivery times & rates
| Method | Delivery estimate | Cost |
|---|---|---|
| Standard (contiguous U.S.) | 5–8 business days | Free |
| Alaska, Hawaii & U.S. territories | 8–14 business days | Free |
| APO / FPO / DPO | 10–21 business days | Free |
Delivery estimates are counted from the day your order ships, not the day it is placed. Total time to your door = processing time + delivery time.
Tracking your order
A confirmation email is sent as soon as you order. When your parcel leaves our facility you will receive a second email with a tracking number. Tracking can take up to 48 hours to show its first scan. You can also check status any time on our Track My Order page.
Split shipments
If your order contains items stocked in different locations, they may arrive in separate parcels on different days at no extra cost to you. Each parcel receives its own tracking number.
Delays
Carrier delays caused by severe weather, peak-season volume, or events outside our control can extend delivery times. We are unable to guarantee delivery dates, but if your parcel has not moved for more than 7 business days, email us and we will open a carrier investigation on your behalf.
Incorrect addresses & failed deliveries
Please double-check your shipping address at checkout. We cannot redirect a parcel once it has shipped. If a parcel is returned to us as undeliverable due to an incorrect or incomplete address, we will contact you to arrange reshipment; a reshipping fee may apply. If a parcel is marked delivered but you have not received it, check with neighbours and your building office first, then contact us within 7 days so we can file a claim.
Lost or damaged parcels
If your order arrives damaged, email support@keuce.com within 48 hours of delivery with photos of the item and the packaging. We will replace it or refund you in full.
Sales tax
Applicable state and local sales tax is calculated at checkout based on your shipping address, in line with U.S. state requirements.