30 days, no hassle. If something is not right, you have 30 days from the delivery date to start a return.
What can be returned
Items must be unworn, unwashed, and in original condition with all tags and hygiene stickers attached, in their original packaging.
Not eligible for return
- Final-sale and clearance items (clearly marked at the time of purchase)
- Underwear, swimwear, and earrings, for hygiene reasons, once the hygiene seal is broken
- Gift cards
- Items damaged by wear, washing, or alteration after delivery
How to start a return
- Email support@keuce.com with your order number and the item(s) you want to return.
- We reply within 24 hours with a Return Authorization (RA) number and the return address.
- Pack the item securely, write the RA number on the outside of the parcel, and ship it back within 7 days of receiving your RA.
- Send us the tracking number so we can watch for its arrival.
Returns sent back without an RA number cannot be processed and may be refused.
Return shipping costs
| Reason for return | Who pays return shipping |
|---|---|
| Faulty, damaged, or incorrect item | Keuce — prepaid label provided |
| Changed your mind / wrong size ordered | Customer |
Original shipping charges, where paid, are non-refundable except where the item was faulty or incorrect.
Exchanges
The fastest way to get a different size or colour is to return the original item for a refund and place a new order. If you would prefer a straight exchange, tell us in your return email and we will reserve the replacement for 10 days while your return is in transit, subject to availability.
When you will get your refund
Once your return arrives at our facility, we inspect it within 3 business days and issue your refund to the original payment method. Your bank or card issuer typically posts the funds within 5–10 business days. See our Refund Policy for full detail.
Questions
Email support@keuce.com or see the FAQ.