Orders & shipping
Where do you ship?
The United States only — all 50 states, Washington D.C., U.S. territories, and APO/FPO/DPO addresses. We do not ship internationally at this time.
How long will my order take?
Processing takes 1–2 business days, then standard delivery takes 5–8 business days in the contiguous U.S. Alaska, Hawaii and territories take 8–14 business days.
How much is shipping?
Standard shipping is free on every U.S. order, with no minimum.
Can I change my address after ordering?
Yes, if the order has not shipped. Email us with your order number as soon as possible and we will update it.
Why did my order arrive in two parcels?
Items are stocked in different locations, so larger orders are sometimes split. Each parcel has its own tracking number and there is no extra charge.
Returns & refunds
What is your return window?
30 days from delivery. Items must be unworn with tags attached. Email us for a Return Authorization number before sending anything back.
Do I pay for return shipping?
Only if you changed your mind or ordered the wrong size. If the item is faulty, damaged, or not what you ordered, we cover it with a prepaid label.
How long do refunds take?
We inspect returns within 3 business days and refund immediately after. Your bank typically posts the funds within 5–10 business days.
Can I exchange for a different size?
The fastest route is to return for a refund and reorder. If you would rather exchange, tell us and we will hold the replacement for 10 days.
Products
How do I find my size?
Every product page has a size guide with garment measurements. If you are between sizes, email us the item name and we will tell you how it runs.
How should I care for my items?
Follow the care label on each garment. Knitwear and wool should generally be laid flat to dry rather than tumble dried.
Payment & account
What payment methods do you accept?
Visa, Mastercard, American Express, Discover, PayPal, Shop Pay, Apple Pay, and Google Pay.
Is checkout secure?
Yes. The site uses TLS encryption and card details go directly to a PCI-DSS compliant processor. We never see or store your full card number.
Do I need an account to order?
No, you can check out as a guest. An account just makes it faster next time and keeps your order history in one place.
Still need help?
Email support@keuce.com — we reply within 12 hours on business days. Or visit our Contact page.