Accepted payment methods
We accept Visa, Mastercard, American Express, Discover, PayPal, Shop Pay, Apple Pay, and Google Pay. All transactions are processed in U.S. dollars.
When you are charged
Your payment method is authorized when you place your order and captured when the order is confirmed for fulfilment. If we cancel an order before shipping, any authorization is released and no charge is taken — depending on your bank, a pending authorization can take 3–5 business days to disappear from your statement.
What appears on your statement
Charges appear as KEUCE. If you do not recognise a charge, email support@keuce.com before contacting your bank — we can identify it for you within one business day.
Sales tax
Sales tax is calculated at checkout based on your shipping address and the tax rules of that state and locality. The tax shown at checkout is the tax you pay; there are no additional duties or import fees, since we ship domestically only.
Failed & declined payments
If your payment is declined, your order will not be processed. Check your billing address matches the one on file with your card issuer, and that your card supports online purchases. We do not store failed card details.
Fraud screening
Orders are screened for fraud. We may contact you to verify your identity or billing details before shipping, and we may cancel and refund an order in full if we cannot verify it.
Promotional codes
One promotional code per order unless stated otherwise. Codes have no cash value, cannot be applied retroactively, and may be withdrawn at any time. Codes obtained through error, resale, or fraud will not be honoured.
Gift cards
Gift cards are non-refundable and cannot be exchanged for cash except where required by state law. They do not expire.
Currency
Keuce prices and charges in U.S. dollars only. If your card is denominated in another currency, your issuer sets the exchange rate and may add a foreign transaction fee that we do not control.